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Terms and Conditions.
Please read these terms and conditions carefully
before making a booking request.
General definitions:
- The customer making the booking
and all parties in the group are referred to as "the Guests".
- The owners of Virginia Cottage and
their representatives are referred to as "the Owners".
- Virginia Cottage, including all
fixtures, fittings and all other items contained therein; the garden
including any furniture, plants or ornaments; the garden shed and
it's contents are referred to as "the Property".
- The rental period is referred to
as "the Holiday".
Duration and Times of Rental.
- Rentals commence at 4.00 pm on the
first day of the rental and end at 10.00 am on the day of departure
unless otherwise notified.
- During peak periods the Cottage is
let on a weekly basis only. Out of the main holiday season short lets maybe available by arrangement.
Contact us for more information.
- The usual changeover day is
Saturday. Other days maybe possible off peak, please ask we will do
our best to accommodate your requirements.
- The period booked will be stated
on the Booking Confirmation provided to the Guest when they book.
This period can not be extended unless the Owners give written
approval. The Guests will be liable for any cost of whatever nature
incurred because of an unauthorized extension of the Holiday period.
Deposit.
- If a booking is made 4 calendar
weeks or more before the Holiday is due to start, a deposit of £100
of the rent is payable within 7 days of the booking.
- If a booking is made less than 4
weeks before the Holiday is due to start, the full rent, must be
paid within 7 days of booking.
- Should the Owners reject a booking
request, any deposit or rent paid by the Guest will be refunded
immediately.
- If the deposit (as in condition 1)
or the full rent (as in condition 2) is not received within 7 days of
the provisional booking being made, then the booking will be
cancelled.
Final Payment.
- Unless otherwise agreed by the Owners, the price for the Holiday
shall be the rent for the property as set out on the Prices page on
the website at the time of the booking.
- As soon as the booking is confirmed, the person making the
booking is liable for payment of the balance of the rent.
- Payment of the rent is payable full 4 calendar weeks before the
start of the Holiday (‘the Due Date’).
- If payment is not received by the Due Date, then the Guest will
lose their booking and the deposit will be forfeit. The Due Date
will be set out on the Booking Confirmation.
Changing a Booking.
- The Guest may change the date of the Holiday (without incurring
a charge) providing the property is available for the new dates and
a minimum of 4 complete calendar weeks notice before the date of the
original Holiday is given.
- The Guest may change the date of the Holiday providing the
property is available for the new dates with less than 4 complete
calendar weeks notice before the date of the original Holiday.
However, this will incur a £20 administration charge payable as soon
as the booking is changed. Failure to pay the administration charge
within 7 days will be treated as a cancellation and could result in
the loss of the Holiday.
Cancellation.
- A Guest who wishes to cancel the
Holiday must notify the Owners in writing or by email as soon as
possible (‘Cancellation Notice’).
- The £100 deposit is not refundable
under any circumstances.
- If the cancellation is made with 4 or
more full calendar weeks notice prior to the Holiday then the full rent
(minus the deposit) will be refunded if it has been paid.
- If the cancellation is made with less
than 4 full calendar weeks notice prior to the start of the Holiday,
then the Owner's will only make a refund of the balance only if the
cottage is re-let. This maybe at a significantly reduced rate. It is
recommended that holiday insurance is taken out to cover for this
eventuality.
Price Changes.
- The Owners make every effort to ensure
information on the website is accurate. However, the Owners reserve the
right to amend prices quoted on the website due to errors or omissions
but such changes shall be notified to the Guest as soon as possible and
the Guest shall be given the option to cancel the booking with a full
refund (including deposit).
Methods of Payment.
- Payments may be made by cheque,
postal order or cash.
- Cheques can only be accepted up to
7 days prior to the holiday.
- Cash should always be sent by
recorded delivery post (at the Guest's risk).
- Post-dated cheques are not
acceptable.
- Any charges raised against the
Owners by their bank for handling dishonoured cheques or any other
payments will be passed on to the Guest who is liable to reimburse
the Owners within 7 days of receipt of notification from the Owners.
Eligibility.
Bookings will not be accepted from:
- groups of single persons under the
age of 25 without the owners consent.
- all male or all female parties
comprising more than three people, without the owners consent.
The Guest's Obligations.
The Guests agree:
- to pay for any losses or damages
to the property caused by the Guest or a member of their party
(reasonable wear and tear excluded);
- to take good care of the Property
and leave it in a clean and tidy condition at the end of the
Holiday;
- to permit the Owners reasonable
access to the property for maintenance purposes or emergency
repairs;
- not to part with possession of the
property, or share it, except with members of the party named when
making the booking;
- not to sell or transfer the
booking to another party without the Owner's prior agreement;
- not to exceed the total number of
people stipulated in the property description
- not to cause an annoyance or
become a nuisance to occupants of adjoining premises;
- not to smoke anywhere inside the
cottage;
- not to light any fires or fireworks in the garden due the inflammable nature of the
thatched roof.
Non-availability of Property.
If for any reason beyond the Owners’
control the property is not available on the date booked (owing, for
example, to fire damage) or the property becomes unsuitable for holiday
letting, all rent and charges paid in advance by the Guest will be
refunded in full.
Complaints.
All complaints must be notified to the
Owners as soon as reasonably practicable. The Guests must allow the
Owner the opportunity to put the matter right. The Owner will take
immediate action to resolve the issue.
Pets.
- A maximum of 2 well behaved dogs
are permitted with the prior consent of the Owners.
- Pets must not be left in the
property unsupervised as this can result in considerable damage to
the property and distress to the pet.
- Pets are not permitted in the
bedrooms or on the furniture.
- This is a rural area - dogs must
be kept under control at all times.
- All pet faeces must be cleaned up
from the garden immediately and placed in the appropriate bin.
- Pets are not allowed in adjoining
gardens, please ensure the gates are
closed.
- Any damage caused by a pet must be
reported and paid for immediately.
- The Owners can not accept
responsibility for the animals safety.
- A charge of £10 will be made for
each pet.
Linen.
Bed Linen is provided and is changed between Holidays. When the Holiday is longer than a
week in duration a change of linen is provided. Towels are not
provided and Guests should bring their own.
Breach of Contract.
- If there is a breach of any of
these conditions by the Guest or any of their party, the Owners
reserve the right to re-enter the property and end the Holiday and
ask the Guest and their party to leave.
- If there is a breach of any of
these conditions by the Owners, then the Guests have the right to
end the Holiday and leave.
- Ending the Holiday by either the
Owner or the Guest does not affect that party’s other rights and
remedies.
Authority to Sign.
The person who makes the Booking
certifies that:
- he or she is authorized to agree
the Booking Conditions on behalf of all persons named as guests,
including those substituted or added at a later date;
- he or she is over eighteen years
of age and a member of the party intending to occupy the property;
- agrees to take responsibility for
the party occupying the property.
Lost Property.
We can not accept any responsibility for any lost property. If property
is thought to have been lost in the cottage please notify us as soon as
possible, we will do our best to find it. If the property is found we
will post it on at the guest's expense (postage costs must be paid in
advance). Otherwise the property can be collected from us within 3
months. Failure to pay for postage or collect the property will result
in the property being disposed off.
Previous Web Sites.
This Web site and these Booking
Conditions replace and supersede all previous versions of the Web site
and Booking Conditions.
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Virginia Cottage